after that reuben received nine more virginia black e-mails. >> who is virginia black? every time i open my e-mail, i'm seeing this person's information. it's weighing on me now after months and months. i said what do i have to do to stop this. >> what's when he called "7 on your side" and we contacted best buy. the company said technicians were working on a software problem. it jieapologized for the delay sent reuben another gift card, this for $50. days after we good involved, the errant e-mails stopped. best buy would not say how the mistake occurred nor whether virginia black was ever notified. it said while we cannot comment on the specifics of customer account issues, we can insure that customer privacy is taken seriously and no confidential is in e-mail communications. reuben is relieved. >> i feel someone put a blanket over me, that type of comfort. >> can you be held liable for receiving someone else's information. our legal analyst says no, that it was best buy's mistake. he did everything right by notifying the store immediatelily. if this ever happens to you